Refund policy

Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Eligibility for Refunds

Refunds are only available for items that are proven to be damaged, faulty, defective, or not as described. To process your refund, proof of the issue (photos or videos) will be required.

  • Refunds are not available for change of mind, ordering the wrong item, or if the product is working as described.

  • Digital products and PDFs are non-refundable.

  • Sale items and gift cards are non-refundable.

  • Refunds are only issued after verification of the damage, fault, or defect.

How to Request a Refund

To request a refund, contact us at support@hafizone.com.au within 30 days of receiving your order. Please include:

  • Your order number

  • Proof of purchase (receipt or confirmation email)

  • Clear photos or videos showing the damage, fault, or defect

Once your claim is verified and approved, refunds will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process and post the refund.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is damaged, defective, or incorrect, so that we can evaluate the issue and issue a refund if appropriate.

Returns / Non-Returnable Items

  • We do not accept physical returns of products. Please do not send your item back to us.

  • Refunds are only provided for verified faulty, damaged, or incorrect items.

  • Certain types of items are non-refundable, including:

    • Digital products or PDFs

    • Sale items and gift cards

     

Exchanges

We do not offer exchanges. Refunds will be processed only for damaged or faulty items. Customers may place a new order separately if needed.

International Orders

This refund policy applies to all international orders. Customers outside Australia are subject to the same terms: refunds are only for damaged, faulty, or defective items, and no returns are accepted.

Contact Information

For any questions or to request a refund, please contact us at support@hafizone.com.au.